Refund Policy

At The Plant Pantry, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds

We offer refunds or replacements under the following conditions:

Damaged or Faulty Products: If your order arrives damaged or defective, please contact us within 7 days of receiving the product.
Incorrect Products: If you receive an item that you did not order, please let us know within 7 days.
Change of Mind: Refunds for change of mind are not available due to the perishable nature of our products.

2. Refund Process

To request a refund or replacement:

Email us at sales@plantpantry.com.au with your order number and details of the issue.
Provide clear photos of the product, including packaging and the issue (if applicable).
Once approved, refunds will be processed within 5-7 business days to your original payment method.

3. Conditions

Items must be in their original packaging, unused, and with proof of purchase.
We reserve the right to refuse refunds for claims made after 7 days of delivery.
Shipping fees are non-refundable unless the return is due to our error.

4. Non-Refundable Items

Products not stored or handled according to instructions.
Items purchased on sale or as part of special promotions.
Products opened or partially used unless they are defective.

5. Replacement Policy

If you qualify for a replacement, we will send a new item free of charge or we may refund you the item.
Replacements are subject to product availability.

6. Contact Us

For any refund or replacement inquiries, please reach out to us at:

Email: sales@plantpantry.com.au
Phone: 02 9072 9062

We are committed to ensuring your satisfaction with The Plant Pantry experience.